Last Updated: 13 March 2026
This policy defines the pickup and delivery responsibilities that every shop or seller must follow to ensure timely and accurate order fulfillment on Tradvaly.
Delivery Timeline
Sellers must deliver the correct and specified products within 48 hours of receiving an order confirmation from Tradvaly. Timely dispatch is essential to maintain customer satisfaction and platform performance standards.
Packaging Requirements
All products must be packed using official Tradvaly packaging materials to ensure consistent branding, product safety, and customer trust. Any unauthorized packaging or branding will be considered a policy violation.
Delayed Delivery Penalty
Failure to deliver an order within the required 48-hour timeframe will result in a penalty of BDT 300 per delayed order. Repeated delays may lead to additional penalties, temporary suspension, or removal from the platform.
Damaged or Incorrect Delivery
If a product is delivered damaged, incorrect, or late, the seller will bear the full logistics cost for both the outgoing delivery and return shipment. Tradvaly reserves the right to recover these costs from the seller’s pending payouts.
Contact Support
For assistance with pickup, packaging, or delivery issues, please contact us:
Company: Tradvaly
Website: https://tradvaly.com
WhatsApp: 01303716685
Email: support@tradvaly.com
By participating as a seller on Tradvaly, you acknowledge and agree to comply with the terms stated in this Shop Pickup & Delivery Policy.