Last Updated: 13 March 2026
This policy defines the responsibilities of all shops or sellers on Tradvaly regarding product exchanges, returns, and quality-related issues.
Compliance with Tradvaly Policies
All sellers must strictly comply with Tradvaly’s official Return & Refund Policy and Exchange Policy. These guidelines ensure transparency, maintain customer satisfaction, and provide consistent handling of product issues across the platform.
Acceptance of Returned Items
If a product is returned due to being incorrect, defective, or damaged, the seller must accept the return without delay. Refusal to accept valid returns may result in penalties, account suspension, or other corrective actions.
Quality-Related Complaints
In cases where customers report product quality issues, Tradvaly reserves the right to review the complaint, investigate the product, and take appropriate action. Depending on the severity, actions may include:
- Warnings
- Monetary fines
- Product delisting
- Temporary or permanent suspension of selling privileges
Contact Support
For any issues related to returns, exchanges, or product quality, please contact:
Company: Tradvaly
Website: https://tradvaly.com
WhatsApp: 01303716685
Email: support@tradvaly.com
By selling on Tradvaly, sellers agree to follow all terms outlined in this Shop Exchange & Return Policy and acknowledge Tradvaly’s authority to enforce corrective actions when necessary.