Last Updated: 13 March 2026
This policy outlines the general responsibilities, communication standards, and compliance requirements for all shops or sellers operating on the Tradvaly platform.
Communication and Responsiveness
Sellers must remain available and responsive to all communications from customers and Tradvaly’s support team. Timely responses help build trust, ensure smooth operations, and prevent order delays or disputes.
Performance Standards and Penalties
Failure to maintain performance standards — such as missed delivery timelines, poor product quality, or repeated customer complaints — may result in disciplinary actions, including:
- Monetary penalties
- Temporary suspension of the seller account
- Permanent removal from the Tradvaly platform
Business Verification Documents
For brand and business verification, all sellers are required to submit the following valid documents:
- Trade License
- VAT Registration Certificate
Failure to provide or update these documents may delay verification or restrict account access.
Policy Updates
Tradvaly reserves the right to revise or update this policy at any time. Any significant changes will be communicated to sellers via email or through the Seller Dashboard.
Contact Support
For questions regarding this policy or for verification assistance, please contact:
Company: Tradvaly
Website: https://tradvaly.com
WhatsApp: 01303716685
Email: support@tradvaly.com
By selling on Tradvaly, sellers agree to follow all terms outlined in this Shop Policy and acknowledge Tradvaly’s authority to enforce corrective actions when necessary.